Somewhere in the grey area between perverse intimacy and crippling isolation lies Maureen (Kristen Stewart in a rich, vulnerable performance), the titular Personal Shopper in Olivier Assayas’s latest masterwork. Maureen’s twin brother Lewis died suddenly, and they agreed that, upon death, the deceased would give the surviving twin some sort of sign. Both are mediums, attuned to the spirit world, but Maureen has trouble interpreting what is a message from beyond at all, least of all from her brother’s ghost and not some other presence.
Personal Shopper is genuinely chilling at times, but it feels less like a horror film and more of an exploration of grief and mourning. Upon her brother’s death in Paris, Maureen moved herself there, and by the time we arrive, it’s been three months and she still hasn’t heard anything. She can’t bear to abandon hope though, so she takes on a job she despises, as a personal shopper for the high-profile Kyra, as she bides time waiting for Lewis to appear.
This American in Paris leads an isolated and challenging life, as a foreigner in a new place, running errands by herself, with the occasional Skype from her friend Gary. When mysterious text messages start popping up on her iPhone, she at first is hesitant and cold in her responses, then gives herself in. She gripes about her boss, reveals her insecurities, and is persuaded to try on Kyra’s bizarro harness lingerie, leading to an intimate solo moment in Kyra’s bed. Maureen even agrees to meet whomever, or whatever, is at the other side of these iMessages.
On the one hand we watch and are appalled, maybe confused, by the actions taken by Maureen. She is steadily pushed out of her comfort zone and lets herself be taken advantage of. But for someone in her situation, desperate for any sign or contact with her departed brother, we sympathize with her – who wouldn’t do anything they could for one more moment with a loved one?
I admit I left the theater in tears, remarkably moved by this haunting, lonely tale of loss. Its fascinating narrative and painfully authentic themes will ring true to anyone who has mourned and desperately waited to see the light.